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Payment Policy

Thank you for giving Kansas Spine & Specialty Hospital and the hospital staff the opportunity to assist you.

In the interest of good business practice, the desire to continue to provide quality health services and maintain fiscal responsibility, Kansas Spine & Specialty Hospital has developed this policy regarding billing and collections.

For each visit to Kansas Spine & Specialty Hospital, you will be given a new admission number. Admissions are individually billed to your insurance company. To ensure that the proper insurance is billed, it is important that you present your insurance card(s) and photo identification at each admission. Copies will be scanned during each admission for billing and collection use and to ensure correct account information.

For questions, please contact our Business Office during our business hours, which are Monday-Friday, 8:00 am to 5:00 pm, by calling 316-462-5363.

You are responsible for payment of all medical treatment and related services provided by Kansas Spine & Specialty Hospital. Please note that for services performed at Kansas Spine & Specialty Hospital you may receive separate bills from other providers of services. Example: Radiologist, Anesthesiologists, Surgeons and Pathologist.

As a courtesy to our patients, we will file insurance claims for all covered hospital services. You will be responsible for any in-network deductibles, co-payments, co-insurances and any non-covered services incurred at the time of services. The amount of patient responsibility is determined by your insurance policy and insurance company. Out-of-networks insurances will be reviewed on an individual basis.

Kansas Spine & Specialty Hospital expects payment in full within 30 days from the first billing statement. If you are unable to make payment in full, you must call the Business Office to visit about payment arrangements. We accept cash, personal checks and money orders. You may also pay by American Express, Discover, MasterCard or Visa. Payments can be made online at www.ksspine.com. Please be aware that our return check fee is $50.00, (subject to change). All payment plans must be completed within a 6-month period from the first billing date.

Insured Patients

If your insurance company pays you directly, you should receive payment within 30 days of billing. You will be responsible for the full charges until Kansas Spine & Specialty Hospital receives the insurance check and summary of claims processed from the insured patient. After 60 days, if we have not heard from you, accounts will be considered for collections, and we will expect payment of the full charges.

Self-Pay Patients

Definitions:

  • Self-Pay — Refers to patients requesting services from Kansas Spine & Specialty Hospital that do not have any form of insurance or charity care. Services are self-funded.
  • Self-Pay After Insurance — Refers to the remaining portion of charges that the patient is responsible for after payment from all known insurances and all adjustments have been applied to the account

Patients without medical insurance are expected to make payment in full at the time of service unless prior arrangements have been made. Please contact our Business Office for pricing.

Account balances after insurance are not eligible for discounts, per contractual provisions. This includes Medicare, Medicaid and commercial insurances, with the exception of balances on Medicare self-administered drugs. For more information regarding the Medicare self-administered drug balances, please refer to our Frequently Asked Questions.

The patient balance will be determined from an estimate of charges for the scheduled/ordered services. Patient will be advised that this is an estimate of charges, pending actual services performed, and any additional amount will be billed and/or refunded to the patient.

Full payment, minus 45% self-pay discount, will be requested prior to the services performed. If the patient’s account balance is higher than the estimate provided, the balance will need to be paid in full within 30 days of receipt of final bill to maintain the discount off total charges.

Accounts that have not been paid in full within 60 days of your first statement will be considered delinquent and will be reviewed for collection action unless you have made adequate payment arrangements with the Kansas Spine & Specialty Hospital Business Office. Accounts placed with the collection agency will be charged collection fees including but not limited to agency fees, attorney fees and court costs.

Effective Date:  December 31, 2020